Over 100,000 customers without power due to Hurricane Ida

Local News

PINEVILLE, La. – (WNTZ) August 30, 2021 (11 a.m.) – Over 100,000 Cleco customers were without power at the height of Hurricane Ida which made landfall in southeast Louisiana yesterday as a Category 4 Hurricane. 

“Our hardest hit areas are St. Mary, St. Tammany and Washington parishes, and while there is significant damage in southeast Louisiana, the good news is that Ida did not impact our northern service territory which means we can redirect resources from the unaffected areas to impacted areas,” said Clint Robichaux, manager of distribution operations support.  “Now that the storm has passed, we will begin our initial damage assessment which includes surveying our transmission and distribution lines and other related equipment, so we can start making repairs and providing estimated restoration times to our customers.”

Key Points on Hurricane Ida:

  • Impacted areas are Iberia, St. Mary, St. Tammany and Washington parishes.
  • Any damage to transmission infrastructure must be repaired first.
  • Trees on power lines have to be picked up before power can be restored.
  • Downed or broken electric poles have to be reset or changed out before power can be restored.
  • Because of the significant rainfall, flooding will make restoration efforts challenging.
  • There is widespread flooding across southeast Louisiana, so crews will need to utilize equipment like drones, helicopters, airboats and marsh buggies to access areas that are difficult to reach with regular bucket and pickup trucks.
  • With no power in a large portion of southeast Louisiana, communication also will be a challenge.
  • Because the storm did not impact all parishes served by Cleco, the company is shifting resources from the unaffected areas to the impacted areas.

Downed Power Lines:

  • Be aware of your surroundings.  Never touch a power line directly or use an object such as a stick to touch a power line.  Assume all downed lines are live and stay away.  Report downed lines immediately by calling 1-800-622-6537 or 911.

Portable Generators:

  • Operate the generator in a well-ventilated area, away from combustible material and keep it free of oil, mud, etc.  Never operate a generator indoors.
  • Plug appliances directly into portable generators with grounded extension cords that can handle the load.  Don’t plug a generator cord directly into a wall outlet.  A generator can back feed electricity through your home’s electric wiring to the entire Cleco circuit. This can cause injury or even death to a worker attempting to repair that circuit and anyone else who may come into contact with power lines.  This also can damage your generator.
  • Don’t exceed the rated capacity of a generator.
  • Only refuel a generator when the engine is off and cool.

Power Outages as of 11 a.m.   

ParishCustomers AffectedCustomers ServedPercent of Customers Affected
Iberia3128,825Less than 5%
St. Mary5,43518,90529%
St. Tammany95,61396,97499%
Washington798799100%

For the most up-to-date information, follow the company on Facebook @ClecoPower or visit Cleco’s Storm Center page at cleco.com/storm-center.  Cleco Corporate Holdings LLC is a regional energy holding company that conducts its business operations through its subsidiaries, Cleco Power LLC and Cleco Cajun LLC. Cleco Power is a regulated electric public utility company that owns 10 generating units with a rated capacity of 3,360 MWs and serves approximately 290,000 customers in Louisiana through its retail business and supplies wholesale power in Louisiana and Mississippi.  Cleco Cajun is an unregulated utility company that owns 14 generating units with a rated capacity of 3,379 MWs, and wholesale contracts serving nine Louisiana cooperatives, three wholesale municipal customers and one electric utility.  For more information about Cleco, visit us at www.cleco.com


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